LEGAL & PRIVACY
The content of this website is managed by Mobile Money Limited. The products and services featured are only available to residents of England, Wales & Northern Ireland aged over 18 and are subject to status. By accessing and using this website you are agreeing to the legal & privacy conditions outlined below.
Telephone calls may be recorded for training and security purposes.
Mobile Money Limited
Registered in England Number 3609486
St Crispin’s House, Duke Street
Norwich NR3 1PD
The following are trading styles of Mobile Money Limited
- Logbook Lenders
- Cash Logbook Loans
Mobile Money Limited is:
- A member of the Consumer Credit Trade Association
- Authorised and regulated by the Financial Conduct Authority
We will treat all your information as private and confidential (even when you are no longer a borrower) except where we are permitted by law or where the disclosure is made at your request or with your consent in relation to arranging your loan. Where your application has been introduced by a third party, for example another broker, we may disclose information concerning the progress of your application to them. We will be pleased to confirm if this is the case.
We will keep your personal data secure and safe on computer and in our records. We will only use this information for the purposes registered under the Data Protection Act 1998. However your information will not leave our company and all our staff are required to observe our privacy standards and to allow us to audit them for compliance.
Should you have any questions or comments regarding our data protection policy please contact the Data Protection Officer.
ACCESS TO YOUR DATA
You are able to see what information we hold about you at any time. You can request a copy of your personal records by writing to the Data Protection Officer enclosing a £10 fee, we will reply within 40 days from receipt of your fee.
Data Protection Officer
Mobile Money Ltd
62 Birchfield Road
Mobile Money Ltd is the sole owner of the information collected. We collect information from our users at several different points on our site.
We may request information from you on our application form. A user must provide contact information (such as name, email address, home address etc) and in some cases, financial information (such as loan amounts, outstanding credit balances etc). This information is used in consideration of your loan application. We use the information to contact you regarding your application.
COOKIES, LOG FILES, CLEAR GIFS
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users. We do not share your profile or personally identifiable information with any third party.
A cookie is a piece of date stored on the user’s computer tied to information about the user. We use session ID cookies only; once users close the browser, the cookie simply terminates.
By setting a cookie on our site, we allocate each visitor a Unique Reference which follows them throughout the site. This Unique Reference is logged along with referring domain information. In the event of you making a loan application, your email address will be logged in conjunction with this information; otherwise only your referring domain information is stored.
Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc are not linked to personally identifiable information.
CLEAR GIFS (WEB BEACONS/WEB BUGS)
On occasion, we employ a software technology called clear gifs that helps us monitor the effectiveness of certain internet based marketing and advertising, Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users.
SHARING AGGREGATE INFORMATION
Mobile Money Ltd does not share aggregated information with our partners and advertisers.
THIRD PARTY ADVERTISERS
Mobile Money Ltd shares web site usage information about users with a reputable third party for the purpose of targeting our internet banner advertisements across the internet. The information we may share with them is not personally identifiable in any way to any of our users.
Mobile Money Ltd is not responsible for the conduct of any pages that you may link to. However, care is taken to prevent any malicious or misleading links from being accessible from our web page.
NOTIFICATION OF CHANGES
What happens if things go wrong?
You can lodge your complaint by telephone, letter, fax or email.
Mobile Money Limited
62 Birchfield Road
Tel: 01527 910 710
Fax: 01527 547 405
We will make every effort to resolve your concerns over the telephone. If we are able to resolve your complaint within three working days of receipt, we will consider the complaint closed. You will be issued with written confirmation that your complaint has been closed.
If we are unable to resolve your complaint within three working days, perhaps due to the complexity of the issues you have raised, we will follow the process as detailed below.
We will send you a written acknowledgement promptly, usually within 5 working days. The matter(s) raised will then be investigated by a member of our Compliance Department who will carry out a full investigation into the matters you have raised.
Once the investigation is concluded a full written response will be provided to you within 8 weeks of receiving your complaint. It will detail our investigation into the matters you have raised. We will ensure the correspondence is in clear English.
If we fail to provide a final response within 8 weeks of receiving your complaint, we will write to you again, detailing when we anticipate we will respond. You may be entitled to refer your complaint directly to the Financial Ombudsman Service at this point.
If you are not fully satisfied with the final response you may be entitled to refer your complaint to the Financial Ombudsman Service. We will provide you with details of the Financial Ombudsman Service and answer any questions you might have about referring your complaint to them. If you wish to refer your complaint to the Financial Ombudsman Service you will need to do so within six months of the date of our final response.
The Financial Ombudsman Service
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service.
The scheme is restricted to:
- Personal customers
- Businesses (including charities and trustees) with an annual turnover of less than £1 million.
The scheme is entirely free to use.
The Financial Ombudsman Service exists to help resolve certain complaints when our internal complaints procedure has been unable to resolve your complaint to your satisfaction.
The Ombudsman is also available to investigate complaints where a formal response has not been made to you within prescribed timescales.
Further information regarding the service is available from us on request. Alternatively, the Financial Ombudsman Service may be contacted directly:
The Financial Ombudsman Service
Tel: 0300 123 9123