Your data and individual rights
Legal basis for processing personal data – Contract
When we process your personal data, including conducting credit searches (if applicable), we do so on the basis that we must do so to progress the loan enquiry / application process, with a view to entering into the loan contract. Such processing is a requirement of the finance you have requested.
We will not be able to provide you with a loan or service if you do not supply us with the necessary information.
How will we use the information we collect about you?
The information gathered is used for the following reasons:
- To process your loan application
- Assess your credit profile
- Carry out credit searches (if applicable) and checks with fraud prevention agencies
- In some cases, to electronically verify your identity, income & bank account
- Share your information with, and obtain information about you from credit reference agencies and/or fraud prevention agencies
- To administer your loan and manage your account
- To record and respond to complaints
- To improve our products, website and services
- Statistical analysis
- To meet our legal and regulatory obligations and for crime and fraud detection/prevention
Our commitment to you about your personal information
We will treat all your information as private and confidential (even when you are no longer a client).
We will not give your data to anyone else unless we have your express consent, except where we are required to do so by law or asked to do so by a court or regulator, or where the disclosure is made at your request or with your consent.
Where a third party, for example a credit broker or price comparison website, has introduced your application to us, we may disclose information concerning the progress of your application to them.
Accuracy of the data we hold about you
If you have reason to believe that the data we hold about you is inaccurate, please contact Mobile Money Limited’s Data Protection Officer (see “Contacting Us”) providing full details of the error.
We will promptly correct any information confirmed to be incorrect.
If you have provided your consent, we will keep you informed of new products, and additional borrowing offered by Mobile Money Limited.
Depending on your preferences, any future marketing contact will be made by either letter, telephone, email, or SMS.
Please note we do not pass your details to any other third parties, for the purposes of marketing, without your explicit consent.
If you would like to update your preferences or would prefer not to be contacted by us, please:
Amend your preference here: Update Marketing Preferences
E-mail your name, address & postcode to: email@example.com
Write to, or telephone, the Data Protection Officer at our Head Office address (see “Contacting Us”) informing us which communication channels you wish to restrict marketing (i.e. Telephone, text, direct mail).
If you wish to unsubscribe from all channels, please confirm that you wish to cease all future marketing.
Please note changes may take up to 30 days to become effective.
Who may we share your personal data with?
If we are seeking to recover an unpaid debt, we may share your details with tracing agents or solicitors, which may trace or communicate with you on Mobile Money behalf.
We may also share your account information and communicate with your vehicle insurance company, should there be a claim against your vehicle.
Further to the above, we may also share your data with regulators where requested or where we are required to do so by law.
Security of your data
Mobile Money is committed to ensuring that your personal information is held securely.
We have put in place various controls and procedures to protect and keep secure the information we collect or hold separately.
If you contact Mobile Money, you will always be asked a number of security questions before we will discuss your personal details or loan account with us.
Your personal data is protected by legal rights, which may include your rights to:
- object to or restrict our processing of your personal data;
- request that your personal data is erased or corrected;
- request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details provided earlier.
Mobile Money will correct any data that you are able to evidence is inaccurate and will delete any data that is no longer required (see Retention Periods)
If you are unhappy about how your personal data has been used please refer to our complaints policy.
You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. For more information please visit; The Ico Website
Your right to access information that we hold about you (Subject Access Requests)
We may process and store information about you electronically and/or in manual records. Any such information that is personal data as defined in the Data Protection Act 2018 (“DPA”) will only be used by us for the purposes registered by us under the DPA.
The DPA gives you the right to ask us to provide you with certain information that we hold about you.
Any request in that respect should be made in writing and addressed to our Data Protection Officer.
There is no charge for submitting a Subject Access Request. To protect your data please note we will ask you to verify your identity prior to Mobile Money releasing the information to you.
Upon receipt of a Subject Access Request Mobile Money has a maximum one month beginning the after your request is made to supply this information.
Your data – retention periods / how long we keep your data
|Personal data type
|1. Loan enquiry made but did not progress to credit search (or no credit search done) – Loan did not complete
||Six months – Declined marketing option
12 months – Future marketing agreed
|Legitimate interest & Regulatory requirement
|2. Loan enquiry made, credit search carried out but no loan completion
||12 months from the date of the search
||Legitimate interest & Regulatory requirement
|3. Loan enquiry made, credit search carried and loan provided
||Six years from the loan being paid off/written off in full.
Five years for Customer documents.
|Legitimate interest, Legal & Regulatory requirement
|4. Complaints data
||Six years from the end of the relationship.
||Legitimate interest & Regulatory requirement (reporting and Disp 1.9
|5. Loan performance information
||Six years from the loan being paid off/written off in full.
|6. Marketing preference
||Indefinitely, until the customer requests to be deleted from future marketing.
Each electronic communication will offer an option to opt out.
The customer has access to the marketing preference suite to update their records at any time.Consent
The retention period for one through to five is subject to no other overriding obligation to retain details for longer, i.e. Litigation/Court action or Fraud investigation