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Photographing Your Documents

Prior to your loan appointment to complete the paperwork you will need to email us or text us photographic or scanned copies of certain documents. It is important that the images meet a suitable standard – here are some guidelines to help you take photos that we can accept…

Get the whole document in the shot…

You must make sure the entire document fits in the photo to avoid missing important details. Zoom-in as close as possible but without chopping-off the edges:

V5 Logbook Protrait Format

Hold your phone the right way round…

If the document is “portrait format” (like proof of address letters and bank statements), hold your phone in portrait format (“upright”) when you take the picture:

Proof of Address Portait Format


If the document is “landscape format” (like a driving licence or wage slip), hold your phone in landscape format (“on its side”):

Driving licence photo landscape format

Tip: If you are using a camera phone, simply rotate the phone into the correct format and the phone should adjust automatically.

Emailing / texting your photos…

If you email or text your images using a smartphone, the phone may ask whether you would like to send small, medium, large or actual size images – it is important that you select “large” or ideally “actual size” otherwise the images will be too small for us to use and you will need to resend a larger image, potentially delaying your loan:

Select Large or Actual size images

General tips…

  • Take your photo in a well lit room – the more light there is, the clearer the photo will be.
  • If you use a flash, make sure it doesn’t reflect off the document and make it hard to read.
  • Keep a steady hand – if things are a little shaky, rest your phone on something solid to provide a steady base for your hands.

If you prefer, you can scan your documents with this free, easy-to-use scanning app for iOS (alternatively click here for the android app.)

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