We are proud to be a member of the CCTA and operate by a strict code of practice that means we only ever lend to our customers responsibly.
Below are some common questions we get asked. If you have another question which isn’t answered here, then please contact us and we will answer any concerns you may have, no matter how big or small.
A. We pride ourselves on being able to provide a loan within 24 hours of you applying (subject to suitability and affordability.)
A. It is still possible for you to get a loan. Each application is treated on its own merits. Our goal is to provide a loan that is both suitable and affordable for you. If we can’t, we won’t lend to you.
A. No. We will just ask you to prove your income and we can pay out the loan in cash. For those without a bank account you can make your loan repayments by paying cash into any branch of NatWest. We also accept payment by postal order and bankers draft.
A. We are a responsible lender so when considering your application we will appraise your financial circumstances which includes carrying out a quotation credit search (also known as a “soft credit search”) which will not affect your credit score. Making payments in full and on time will have a positive affect on your credit history but if you should run into difficulty, please contact us immediately as missing payments will negatively affect your credit history.
A. Yes. We will ask you to provide proof of income via either accounts, income tax returns or recent bank statements.
A. Yes, your residential status will not affect your loan application.
A. Usually less than 10 years old. However we can lend against older cars as well as motorcycles, vans, lorries and motor homes depending on the value of the vehicle. Click Here to Apply or Read More…
A. Yes, we will just hold onto the logbook for the car whilst you are repaying the loan.
A. Yes. If you are considering this, please call us on 01527 910710.
A. Most of our customers pay by debit card but we also accept postal orders, bankers draft and standing order payments. You can also pay cash into any branch of NatWest. We can also use “CPA’s” or “Continuous Payment Authorities” (click here for information about CPA’s). We do not accept payments by credit cards, cheques or direct debit.
A. Contact us as soon as possible. The worst thing you can do is ignore the situation. We all go through bad patches and we will do everything we can to help you such as discussing options including payment plans and arrangements (often referred to as “forbearance options”). We also have local branches you can drop in to and talk things over in person. We want to help you and repossession of your vehicle is always a last resort. However, remember our warning: LATE REPAYMENT CAN CAUSE YOU SERIOUS MONEY PROBLEMS. YOUR VEHICLE MAY BE REPOSSESSED IF YOU DO NOT KEEP UP THE REPAYMENTS ON YOUR LOGBOOK LOAN. For impartial advice and help with debt click here.
A. You can just use the DVLA tax reminder or renew the tax online. If you need the vehicle documents just contact your local branch.
A. Selling your vehicle is always the last resort, however if we are left with no alternative or you choose to surrender the car to us, we will try to get the best possible price. Any money raised from the sale of the vehicle above the outstanding loan balance will be refunded to you.
A. A Bill of Sale is what gives us security over your vehicle. For further information click here.
A. The Financial Conduct Authority (FCA) regulates the financial services industry in the UK. Its aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers. Mobile Money Limited is authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS
A. The Consumer Credit Trade Association. The Consumer Credit Trade Association audits all logbook lenders who sign up to its Code of Practice. Always make sure your logbook lender is a member of the CCTA so you can be sure of fair treatment from a responsible lender.
A. If you have a complaint about any aspect of the service you have received, please contact customer services – our staff will be happy to help resolve any concerns you may have. For more information click here.
A. Email email@example.com or call Customer Service – 01527 910710.