Customer Complaints Information

Customer Complaints Information

What happens if things go wrong?

You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.

We recommend that you bring your concern to our attention as soon as possible. The sooner we know about it the sooner we can resolve it.

For further information or to make a complaint please contact:

Customer Service
Mobile Money Ltd
62 Birchfield Road
B97 4LH

Tel: 01527 910710
Fax: 01527 547405

If we are unable to resolve your complaint to your satisfaction you may have the right to refer it to the Financial Ombudsman Service. Our staff will assist you with this.

The Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Web site:

189.9% APR Representative

If you borrow £1,000 over 18 months at an interest rate of 111.3% per annum (fixed)

you will make 18 monthly payments of £116.31 with a total amount payable of £2093.58.