We are proud to be a member of the CCTA and operate by a strict code of practice that means we only ever lend to our customers responsibly.
You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.
We recommend that you bring your concern to our attention as soon as possible. The sooner we know about it the sooner we can resolve it.
For further information or to make a complaint please contact:
Mobile Money Ltd
62 Birchfield Road
Tel: 01527 910710
Fax: 01527 547405
If we are unable to resolve your complaint to your satisfaction you may have the right to refer it to the Financial Ombudsman Service. Our staff will assist you with this.
LATE REPAYMENT CAN CAUSE YOU SERIOUS MONEY PROBLEMS. YOUR VEHICLE MAY BE REPOSSESSED IF YOU DO NOT KEEP UP THE REPAYMENTS ON YOUR LOGBOOK LOAN.