Logbook Loans Paid Out The Same Day


Complaints

What happens if things go wrong?

You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.

We recommend that you bring your concern to our attention as soon as possible. The sooner we know about it the sooner we can resolve it.

For further information or to make a complaint please contact:

Customer Service
Mobile Money Ltd
62 Birchfield Road
Redditch
B97 4LH

Tel: 01527 910710
Fax: 01527 547405
email: complaints@mobilemoney.co.uk

If we are unable to resolve your complaint to your satisfaction you may have the right to refer it to the Financial Ombudsman Service. Our staff will assist you with this.

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
email: complaint.info@financial-ombudsman.org.uk
Web site: www.financial-ombudsman.org.uk

LATE REPAYMENT CAN CAUSE YOU SERIOUS MONEY PROBLEMS. YOUR VEHICLE MAY BE REPOSSESSED IF YOU DO NOT KEEP UP THE REPAYMENTS ON YOUR LOGBOOK LOAN.

 

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